Spiral Scout - IT Staff Augmentation & Software Development - San Francisco, California

Christine Ingram

I’ve thoroughly enjoyed working with the Spiral Scout team. I discovered Spiral Scout after having had negative experiences with two previous web developers. I’d worked with a designer on a Figma file and needed it to be translated to a Shopify site. From start to finish, the team demonstrated professionalism, creativity, and technical expertise.

In terms of design, I couldn't be happier with the outcome. The team remained faithful to the original files. This was especially key given that a lot of time had gone into designing the Figma files. Where it was necessary to make deviations, they made recommendations that aligned with my brand and translated it into a beautiful online presence. Towards the end of the project, a particularly challenging design issue arose that was difficult to crack. The entire team, across functions, was committed to the process and ultimately figured out how to solve the problem.

The communication throughout the entire process was also great. We had weekly meetings to review progress and troubleshoot any concerns. As someone new to web design and e-commerce, they took time to explain the process and were patient in answering my questions.

I highly recommend Spiral Scout to other companies in need of building a Shopify site.

Megan Haller

Spiral Scout completed a major platform migration for us and were extremely flexible, communicated promptly and worked long hours to deliver on time. Their work has received positive feedback from several people in our company ranging from our CEO to our Accounting Department who were impressed with their ability to stay in budget on such a large scale project. We continue to use them for our web development and intend to keep increasing their scope of work as we discover the broad range of services that is covered by their knowledgeable teams.

Spiral Scout leadership is highly collaborative and is always willing to pivot rapidly to meet business goals. Our project manager is detail oriented and organized and excels at follow-up and keeping our team informed and focused. They have been an excellent fit with our organization.

David M

My company recently partnered with Spiral Scout to help clarify our vision and build our website. Our initial conversations were with John, Spiral Scout's CEO, who immediately understood our project and answered many, many questions with patience and professionalism. We then collaborated with Spiral Scout's Business Analyst to consider the logic and flow of our site, particularly related to our plans for automated tasks. This all took place prior to the Project Manager and Web Developers beginning work and we benefited greatly from this phase of the project. The Business Analyst and Project Manager helped us consider issues that would have cost us considerably had we not caught them in the beginning. Spiral Scout's Project Manager, Quality Assurance Engineers, Web Developers were responsive throughout the building process and regularly delivered creative solutions to complex issues. We've been most impressed with Spiral Scout's willingness to move deliberately through our project, paying close attention to the details and considering implications to improvements. Our site features several integrations for electronic signatures, payments, chat, automated emails, etc; Spiral Scout's team was able to tie everything together seamlessly.

I highly recommend Spiral Scout based on their ability to understand, refine, execute and maintain our project. Our business is better because of their expertise and constant professionalism.

Bill Cummings

Working with Spiral Scout was a pleasure, and I am very happy with the results. As a non-technical solo founder, I relied heavily on their experience in and best practices for translating business ideas into prototypes, and they were consistently patient, creative and attentive as they guided me through the process. The professionalism of their final deliverable speaks for itself and I look forward to working with them again soon to start building the actual product.

Brandy Peightal

I'm a project manager at a design firm and have worked with Spiral Scout, on a few occasions now, for HTML email development. Each time, I've found John Griffin and team to be very knowledgeable, thorough, efficient, and easy to work with. They are always quick to respond with a reasonable quote and are flexible to meet our deadlines. As a PM, I'm always busy juggling projects and am constantly nudging clients and coworkers to get info, so I especially appreciate that they reach out to me during a project to check-in and give updates. (One less thing for me to remember to do!) Once the work is complete, they follow up to make sure the transition went smoothly and my clients are happy with the results.

I will definitely consider engaging Spiral Scout for our future development needs and would recommend them to anyone who is looking for a solid web development agency with great customer service.

Olga Scheiermann

Very pleasent cooperation with Spiral Scout since 9 month. I like their efficient and goal oriented approach very much. Spiral Scout brings high level of know-how in the field of ppc management, analytics and seo optimization. The team achives good results for us, the communication is smoothly and when there are problems or conflicts, they are dealing with it very professional. I think, me and my company would definitely Spiral Scout once again, if there is a new project upcoming.

Meredith Dunn

Spiral Scout is a fantastic technology partner. They delivered a streamlined platform that has yet to experience downtime. They built flexibility into the development process and provided recommendations, which resulted in simple and fast product improvements and a successful launch. Their responsiveness and expertise is second to none.

Liudmila Kisialiova

I am the CEO of IM Action, and our team has partnered with Spiral Scout on a several SEO projects. We mainly communicate directly with John Griffin, the company’s co-founder, and it’s been a great pleasure. John delves deep into every project he handles, and he is very realistic about the project goals, deliverables and deadlines. Also he is available basically 24/7, to the point that I sometimes wonder if he ever gets rest at all!

Spiral Scout team is always on top of all the tasks we have in our pipeline, and I'm impressed with their ability to focus on really important project aspects and adjust time and people resources accordingly. Besides John, we also deal with some of Spiral Scout’s developers and designers, and they are all very responsive, knowledgeable and professional.

I’d definitely recommend Spiral Scout to San Francisco businesses looking for web-related services and I’m looking forward to more interesting and challenging projects our firms will work on together.