SERVPRO of Midtown Manhattan, Hudson Yards - New York

Felix B.

The ServPro team responded quickly to my leak & operated very efficiently. In about two weeks, the leak was mitigated properly, space was dried out, all affected materials were removed, storage was provided for all my furniture, & all debris was removed.

This was a very sudden & traumatic event, so it was a great help to have a crew that knew exactly what to do & how to do it. Don’t hesitate to reach out to them for an explanation of their procedures if you are unsure of how to proceed, they respond promptly & send a daily summary of what tasks have been executed.

A great relief to have them sort this out!

Alba F.

I can't say enough about the incredible service provided by ServPro during a recent flooding issue at my hotel. Not only did they respond quickly, but they’ve also come to our aid twice during this brutal winter in NYC, proving their commitment to excellent service even in the most challenging conditions. From the moment I called, their team responded quickly and professionally, alleviating my stress during an already difficult time. The technicians were incredibly knowledgeable, walking me through the entire process and making sure I understood each step of the remediation.

A special shoutout to Ariel, their Senior Business Development Executive, whose amazing customer service and follow-up truly made all the difference. She went above and beyond to ensure everything was handled smoothly and kept me informed every step of the way. It’s rare to find someone so dedicated to not just the job, but to making sure the customer feels supported through the entire process.

Thanks to ServPro's expert team, my hotel is back to normal much faster than I expected, even with the weather working against us. I’m beyond grateful for their expertise, hard work, and compassionate customer service. If you’re dealing with water damage or need remediation services, I highly recommend ServPro. They went above and beyond, and I couldn't be happier with the results!

D D.

WORST “service” ever; we were left with the first part of the remediation incomplete they broke my granite countertop we still had leaking water and they basically left in us in a lurch and now they are sending me a final invoice for work that hasn’t even been completed they didn’t even reattach the plumbing and fix the granite countertop as they had quoted. The project manager Was supposed to have found a granite company to fix the break. The worker who broke the countertop admitted it was his fault although he barely spoke English the other worker spoke no English. Also they were supposed to wrap the countertop in bubble wrap instead they put it in our backyard just laying there not wrapped . It wasn’t until I called the project manager to tell him they had left us like that and then he sent them back to the house And they put plastic on it . Project Manager has disappeared. They charged us for hazmat gear that the workers never wore and other services too numerous to mention here.
Now they want ME to reach out to
Them?!!!! I don’t think so
Where is my project manager

Julian B.

I can’t say enough good things about SERVPRO of Midtown Manhattan! When I had a massive leak from the apartment above me, they responded immediately and were on-site faster than I could have hoped. Jamie and his team was professional, efficient, and incredibly thorough. They not only handled the water damage quickly but also ensured everything was dried properly to prevent further issues. The crew was courteous, knowledgeable, and went above and beyond to make the process stress-free. If you’re dealing with an emergency, Jamie and his team are who you want on your side. Highly recommend!

Jennifer P.

Jamie is very unprofessional and easily perturbed sales man for servepro. He was very calm and gentle chasing to the scene of the fire for business until he’s told I have a mitigation company working with me. He gets hostile and defensive which included verbally attacking me and my mitigation company. You wouldn’t want to do business with a guy who has a google voice cell phone number on their business card and chasing you for your business after a tragic event with no condolence.

Victor V.

The professionalism from the Servpro team was 10/10. They were readily available day and night and did a quality job on my floors. I really appreciated how much they helped dealing with my insurance to get the payments out.

Erin N.

After water damage in our home, John and his team came quickly and the work was done efficiently. They were incredibly nice and easy to work with.

Film L.

Challenging experience with ServPro of Midtown Manhattan. After damage in my apartment, the supervisor's unprofessionalism and dishonesty made what he assured me was a one-day repair drag out for two weeks. They missed multiple appointments, gave conflicting explanations, and left my bathrooms unusable during the holidays, forcing me to put guests in a hotel. They seem to prolong the project unnecessarily, seemingly to maximize billing to my insurer. Mismanagement, broken promises, and poor communication made this an incredibly frustrating ordeal. The only good news is the actual workmen who showed up seemed competent and professional. The issue is with the supervisors and managers.