SERVPRO of Canoga Park / West Hills - Canoga Park, California

April G.

ServPro Review – Exceptional Service During a Tough Time

In January 2025, we experienced an unexpected flood that started in an upstairs bathroom and caused significant damage to most of our upper level and a large portion of our downstairs area. AAA recommended ServPro for the cleanup and restoration, and we couldn’t be more grateful for that referral.

From the beginning, the ServPro team responded promptly and brought in an incredible crew who stayed consistent throughout the entire process. As they removed the water-damaged materials—carpet, flooring, drywall, ceilings—they uncovered mold, lead, and asbestos. Without hesitation, they brought in an environmental team to handle everything safely and efficiently. They took every precaution to prevent the spread of contaminants, sealing off areas like something out of E.T., with plastic hallways and isolated rooms.

Though we kept running into new issues that required remediation, ServPro tackled each one quickly and professionally. They communicated clearly every step of the way, which gave us a lot of peace of mind during an otherwise stressful situation.

When it came time to choose new materials—paint colors, flooring, lighting—their expert guidance made the process seamless. Even though we were displaced for three months (far longer than we anticipated), the crew worked diligently, including weekends, to get us back home as soon as possible.

Everyone we encountered was kind, respectful, and consistently on time. I want to especially thank Marat and the entire team for their dedication and compassion. They not only handled the work with excellence but also made a very overwhelming experience feel manageable.

ServPro will definitely remain in our contacts for any future home improvements. I wholeheartedly recommend them to anyone in need of restoration services. Thank you again for everything!

Bonnie T.

Overall good experience with Jaun and Marat taking care of restoration and repairs for water leak in bathroom. Would use them again and recommend their service. Quick to respond and submitted their estimates to insurance. The two Crews that completed the restoration and repairs cleaned up after their work was completed. Good job.

Reggie ?. M.

Marat was extremely helpful and we were lucky to have him help us directly, he was honest with his opinions when remodeling our kitchen and we are very happy with the results, he was also very friendly and trustworthy, the company did excellent work. Very professional

Berge S.

Marat, the owner/contractor, explained the scope of what needed to be done in great detail. Once agreed with him, him and his crew were always on schedule, always on time, always covered the areas, and performed very professionally.
We highly recommend him and his team for any and all areas of his profession. It was a pleasure meeting and knowing Marat.

Cynthia H.

I contacted Servpro for an emergency service at my home. They responded immediately and had their team do an inspection right away. Their communication and recommendations were great. Their expertise in working with my insurance was fast and easy.

Pamela P.

We had a great experience with ServPro of Canoga Park/West Hills. Excellent response time. Roman, Tony, and Ando were very nice and did an extremely professional job. I highly recommend!

Caroline H.

Workers were always on time or early. Always polite and professional. All work was completed as promised. They took care of all details large and small. Clean up was done very well and all trash and replaced items were removed. Highly recommended.

Samantha M.

Servepro sent out Tony and Mario to us, and they couldn’t have been nicer or more professional. They were here right away for an emergency and got the job done. Very lucky to find them.