PuroClean of West Houston - Houston, Texas

Dana G.

Fantastic help! Glass shower door shattered on Friday. Called late Friday afternoon. They had Guillermo out first thing Saturday morning to clean this mess. Was a dangerous condition and they did a great job. Thank you!

Ishan V.

Sami and Ale from the team came out to help us resolve a problematic refrigerator. They’re pure professionals and extremely good hearted. Augustine has been amazing at communicating and it’s been a great experience to work with this company. Would recommend, they’ll make sure you’re taken care of.

B D.

Broken water heater flooded my 2,700 sq ft home.
Augustine talks a good game none of it is true. They worked one day a week for 2 1/2 months and demo is still unfinished. At the onset “demo will take 11 days” and that’s true but they only work one day a week and in the meantime leave you hanging to pursue other jobs! Myriad excuses but the most used is “takes a week to get a new dumpster”. There were times one man worked alone.

Augustine flat outlied to the insurance company and my public adjuster saying demo was complete three weeks ago. Finally had to fire him Friday and hire someone to finish the mess he left. Wet insulation still in place, furniture still in the house, 3 disconnected toilets still there and nails all over the floor. Stairs that sustained the greatest water damage are still not removed over 2 months later. There is Sheetrock in my garden beds and all over the lawn. Zero supervision and pays the actual workers (who are very nice) a pittance and keeps them hopping from new job yo new job never finishing. I could go on and on.

My neighbors were furious when full dumpsters spent week after week in the driveway. I had several warnings from HOA regarding abandoned dumpsters and Sheetrock everywhere.

If you want a smooth talker who will leave you in the lurch while promising the moon, Augustine is your guy. They start out great for the first few days so you are fooled. Then because he’s so nice you believe the excuses.

People please, please heed my advise and go elsewhere and I mean ANYWHERE besides Puroclean of West Houston.Feel free to message me for photos of 64 days of demolition.
These were taken yesterday, 3 weeks after he asked the insurance company for payment for a completed demolition. And by the way, after I gave him three days to finish before I hired someone else. This was his best result apparently.

Andrew N.

Izzy and his team have helped our water damage nightmare become a lot more manageable. I received several quotes and their price was the best by far and didn’t have any hidden agenda. They came in and remediated all the water/mold damage and have been diligent about making sure everything gets dried out properly. They’ve checked in several days over the past week and communicate very well about the progress that’s been made. I usually only write when I’ve been wronged on reviews, but PuroClean of West Houston has been so good to us, I wanted to send out some positivity their way. I hope you give them a chance, they’re the real deal!!

Jacqueline D.

I want to thank PuroClean for the amazing job renovating, packing, and unpacking my home! The first guy that came, Joshua, did an amazing job cleaning up all the water and pulling up the carpet, so I recommend him for stuff like that. For the ladies that came and packed my home and unpacked, Elisa, Cindy, Vicky, and Isabel, did and an also amazing job, so I would recommend this company to my family and friends. 5 Stars! - Mrs. Dotson

Corvell F.

Izzy and Augustine were awesome from the time I contacted this company till now during the remodeling of my guest room. I went through other companies but none compare to PuroClean. They were able to accommodate with my tight work schedule and cleaned up the water damage I got in my home from a pipe bursting. My guest room is still currently under construction, but so far I'm loving the results! I would definitely recommend PuroClean if you're searching in the area!

Charles L.

Izzy from pure clean was great, friendly, informative, professional, had everything done in the time frame he set. Was very good with choices. Was a good experience with a horrible situation! I recommend Izzy and pure clean 100%!

Craig S.

WARNING: This review ONLY APPLIES to PuroClean's capabilities to extract water and remove water-damaged material with utmost professionalism and precision. It is my civic duty to warn others that PuroClean has proven incapable of restoring my property even after what was estimated to take one month has taken over one year and is still not completed. Perhaps PuroClean's failed attempts at restoration work and lack of completion would be acceptable to a homeless person because my roof is intact. It's likely only because PuroClean did not touch my roof.

Back to PuroClean's water extraction and water-damaged material removal, Sigi, Vicente, Vladimir, Joshua, and the pack-out team were all very professional. They showed up for each appointment on time and were very polite. Their competence was readily apparent, which brought me immediate confidence and allowed me to breathe easier in what had been a stressful and worrisome situation.

The water remediation team did not leave anything to chance and tested for water seepage even in places far away from where the water leak had occurred, further than I would have ever imagined water could have seeped into. They then brought in a large dehumidifier for each room and even one for the garage. They also brought in colossal drying fans I had never seen before in that the fan blades were horizontal to the floor.

Once things were dried out, the pack-out team arrived and brought brand-new packing boxes and giant rolls of bubble wrap. The boxes they used were sized correctly for each purpose, meaning they did not simply stuff all sorts of things in a box until nothing else would fit. They also inventoried each box and created a list, so once the reconstruction work has been completed, I foresee the unpacking will be an equally smooth process.

The deconstruction was also completed in a very organized fashion. They used new plastic tarps to cover up my furniture and hanging light fixtures to keep the dust off when they removed my flooring, sheetrock, tile, and cabinetry. Instead of bashing things out, they made clean cuts along the chalk lines they had created. They then removed the debris as they went along, so there never was a pile of ruined pieces of my home to step around or to look at, which I imagine I would otherwise become depressed over.