Pickens PC Repair - Homewood, Alabama

Karly Grace Holt

Highly Recommend!!! My laptop spontaneously decided to break at the hinge into pieces and Lionel knew exactly what parts needed replaced just off the description and type of laptop. His pricing is extremely fair and his timing was remarkable! To send it off to the manufacturer it was going to cost me around the same, but also take 2-3 weeks -- Lionel got my laptop back to working within a week! His customer service is also unmatched! I hope to never need my laptop repaired again, but should I need it, he will be who I take it to!

Zachary Bekken

Highly recommend! My laptop had suffered a catastrophic issue and urgently needed a diagnosis. Lionel was available on the same day and completed the check quickly while also helping me recover my data. He provided an in-depth report for my insurance provider as well.

Very professional and helpful.

Lee Irwin

Pickens PC Repair got my laptop up and running quickly. Lionel Pickens was polite and professional and the pricing is fair. I highly recommend his services and will use him for all my computer repairs!

William

Had some simple troubleshooting issues and Pickens handled the problem quickly. The guy I dealt with in the back was extremely knowledgeable and walked through every potential problem while we were there. If I can stress again they really know what they're talking about; everything from systems integration, network security and of course small trouble shooting.

Elizabeth M Smith

Needed emergency PC repair. Louis came to my site the same day that I called and had my PC repaired and returned the next day! Excellent customer service!

Celia Pieper

Very friendly, and professional. He had my computer up and running by the end of the day for a fair price! 10/10 highly recommend!

Mouaffak Khani

This store fixed my blue screen laptop issue due to hardware failure! And he was very patient with me and super friendly! If I can give him a 10 stars I would have done it! I highly recommend him! (This review is after 1 month of using my laptop that he repaired for me).

Nicole Pardue

SACMMED DO NOT RECCOMEND. AVOID AT ALL COSTS**
IMy laptop had some broken hinges. I brought my laptop in to be fixed in October. I told him I use my laptop every day for work and I needed it fixed quickly. Lionel diagnosed the problem and said he would order the part. I paid a $125 invoice for the part piece. Said part came in two weeks later during November and it was the wrong part and wrong color. Lionel said he would reorder the correct piece and refund me my money until the correct piece came in and that my laptop would be fixed before Thanksgiving. It is now December and I have tried to reach Lionel MULITPLE times, via text and phone calling, to inquire about getting my refund OR if they new part came in. If he could not have fixed it, that's fine, but he said he could and took my money and hasn't gotten in contact with me. He will not take any of my calls or return them or my texts. He has basically ghosted me. I have been scammed out of $125 and my laptop is still broken. I will be disputing the charge with my bank and filing a complaint with the BBB. This is not professional AT ALL!!!!