Ruth A.
1/5
I had surgery at this hospital on March 19, and everything was going well until March 21, my second day of hospitalization. First, I want to say that every Mount Sinai doctor I’ve received care from has been amazing, and every single nurse here is a superstar — caring, attentive, and dedicated.
As many of you know, it’s difficult to sleep in a hospital due to frequent vital checks and the general noise. While the rooms here are comfortable and relatively quiet, my experience on the second night took a turn. At 11:48 PM, a roommate was brought in, which was fine initially. However, two of their relatives arrived shortly after, and by nearly 2 AM, they were still there, talking with the lights on. I’ve never seen a hospital allow visits so late unless it’s an ICU, and even then, visits are typically brief. Why is this being permitted? I was recovering from surgery, and getting proper rest was already challenging without this added disturbance.
Frustrated, I requested to be discharged. The nurse called a doctor, a young woman by the name Alysa Hernandez. While she was not responsible for my care, my comments are solely about her demeanor, not her medical skills. She was incredibly rude and dismissive, essentially telling me to “go back and deal with it” or “put a towel over my face.” She then threatened to wake my doctor to resolve the situation, making me feel trapped. I didn’t want to return to a room where I couldn’t rest, but I also didn’t want to disturb my doctor unnecessarily. She continued pressing me for a decision, implying I was wasting her time.
Thankfully, one of the nurses stepped in and offered to move me to a different room, which was the best solution. I’m extremely grateful for that nurse’s kindness and professionalism. However, this incident left a bad impression.
Additionally, two days before my surgery, I was informed that I needed to pay $6,270 upfront. Why wait until the last minute to discuss financials? Most people don’t have that amount readily available. It felt as though my surgery would have been withheld if I hadn’t made the payment. I couldn’t help but notice that my surgery time wasn’t confirmed until I paid in full. While I understand hospitals operate as businesses, it’s disheartening when patients are treated like just another number. A little more transparency and compassion would go a long way.
Update: I checked Dr. Alysa Hernandez’s notes, and she lied about me trying to leave because I couldn’t sleep due to bright lights. Why didn’t she mention that there were two visitors talking and having a “hang out” in the room at almost 2 AM, which was the real reason I was trying to leave? It goes to show what type of person she is — rude and a liar
