Lewan Technology - Greenwood Village, Colorado

Tom H.

Love that they are a long-time local Colorado reseller. Truly getting the white glove service here. Also, the VP of sales Tony is a great guy. There are some negative reviews surrounding the Xerox/copier division that I cannot speak to but when looking for intelligible solution architects, managed services, and quick turnaround infrastructure hardware, Lewan does a fantastic job.

Annette C. (.

WORST COMPANY I HAVE EVER DEALT WITH EVER. This is the most unscrupulous company there is. We have had to deal with them for over 4 years and it only gets worse ever year.

They love to sell you the copier or whatever but after that there is no service. They put in our contract that all supplies are included in the contract for this copier. They try billing for the supplies; toner, etc.. and it takes forever to get it off your account, if you ever do. It took 2 months to get a waste toner because no one at Lewan knew what it was. We go toner and other supplies, we didn't need, but the waste toner was full and the copier didn't work for over 7 weeks. Yet I still have to pay my $376.00 monthly for a copier that doesn't work. No one in customer service can help you, you get hung up on over and over again. It may take you 7-10 calls to get someone who can help. Most of their agents have very poor English skills, but what does Lewan care when they just want to sell, NOT SERVICE your equipment. This is the worst company I have ever dealt with and you can't get rid of them. It's awful, stay far away if you can.

Michael M.

This is a terrible company. I manage IT solutions for two non-profits and have had issues with lewan at both where the Lewan contracts for printers were existing before me. They have added every secret and hidden fee and entrapment clause they can to contracts. 15% inflation rates on printer supplies year over year (the contract I have with this existed before 2020-2022 inflation).

when you seek to cancel or change your lease they will never respond and their main phone number is useless to get through to someone at. I've sat on hold for multiple hours after navigating their telephone trees just to have someone hang up on me.

Larry H.

Great service! We ran out of toner for 2 Xerox printers on the same day. Although we have a contract with Xerox for one of the machines they failed to deliver the replacement cartridge when promised. Lewan stepped up and got us the cartridges for both printers the same day.

Darcy C.

Lewan used to be an awesome company to work with. After they merged with Xerox, service has been terrible. I would stay far away from this company as it is currently.

Sarah S.

I tried to call in an order for supplies and the person on the other end of the phone couldn't understand English apparently. I had to speak EXTREMELY SLOWLY for him to comprehend my request. I ended up getting so frustrated with his lack of ability to understand me that I had to hang up and have my assistant call to try to speak to someone who could understand plain English...

Miriam B.

Called 12 times in the last three days. On hold for upwards of an hour every time!!! Just needing to order more supplies!

Dave S.

Great company that cares about their people and employees!