L.A. TAN/ SORÉ WELLNESS - Chicago, Illinois

ARI K. P. (. K.

Unacceptable Customer Service & False Claims at LA TAN

My wife has been loyal customers at LA TAN for nearly three years, as it’s conveniently located near our home. Unfortunately, our most recent visit was beyond disappointing, primarily due to the unprofessional behavior of an employee at the front desk, who identified herself as “Alex.”

During this visit, Alex informed my wife that a self-tanning cream was on sale. My wife misunderstood the price at first and tapped her credit card to pay. After seeing the actual amount, she politely said she had changed her mind and requested a refund. Alex refused, coldly citing a store policy that had never been communicated to her.

When my wife explained that the price was higher than expected and she no longer wished to purchase the product, Alex was dismissive, refusing to help and moving on to other customers. She also refused to provide the manager’s contact information or even let us leave a number. Instead, she insulted my wife’s work uniform and accused her of being “cheap” for not wanting to complete the purchase.

I arrived shortly after and tried to calmly reason with Alex, asking her to treat my wife respectfully. Instead, she raised her voice at me, claiming she had already called the police. To verify this, I called 911 because the situation had escalated unnecessarily.

When the police arrived, we explained what had happened. Alex continued to make false claims, including lying about my behavior, stating I had threatened her, and falsely accusing my wife of using the product, which she hadn’t even touched. The surveillance cameras backed our version of the events, proving that her accusations were baseless. The officer confirmed it was a civil matter and suggested we file a complaint with LA TAN management.

The experience was incredibly distressing. Alex harassed us as customers, deceived us by pretending to call the manager, and fabricated lies about my behavior, all while surveillance footage showed we were in the right. To make matters worse, my wife was charged for a product she didn’t want, and we will likely lose our prepaid sessions due to this ordeal.

I urge LA TAN to take serious action regarding Alex’s behavior and the unacceptable way we were treated. I also encourage potential customers to think twice before visiting this location.

Rosalind S.

I went to get a spray tan, one session. First she started to charge me almost twice as much as it cost. Then the coworker reminded her it's Monday for the special price. Then when i went to the tanning room, the machine wouldn't come on. I went back to the desk. Then they said I was supposed to go to room 2 which is right across from the front desk, instead of room 8 the room i usually go to. We'll you should have told me the room number first thing you saw me walk right past it. And didn't offer me booties for the spray. Then bottom of my feet are discolored.

SALMAN H.

I visited the LA Tan to inquire about their services, but my experience left a lot to be desired. While I was there, I witnessed a staff member treating a customer very rudely. The customer had a simple request, but the employee’s attitude was dismissive and unprofessional resulting in getting a police involved. It was uncomfortable to watch, and it made me question how they value their customers. Based on what I saw, I won’t be returning. Customer service should be a priority, and unfortunately, that wasn’t the case here.

Bethany M.

I love L.A. Tan, specifically this location. The atmosphere is so welcoming. When I tell you this place is clean, it’s CLEAN and that’s hard to come by these days. There’s one little girl there, I believe her name is Kate, who is just a doll! Kate, if you see this, know that you make my day a little better each time I come in 🙂

Lisa F.

This review is long overdue, but I wanted to take a moment to rave about this specific L.A. Tan location and a wonderful employee by the name of Stephanie. My husband, my 16-year old daughter, and I were in Chicago for an appointment and on a whim decided to pop in so my husband and I could tan and my daughter could spray tan before heading to Orlando, Florida for dance Nationals. We were greeted by Stephanie, who was simply wonderful. It has been years since my husband & I tanned and my daughter has never had a spray tan. We were really nervous because we couldn't take a chance that she would be orange for the competition. Stephanie put our minds at ease and guided us every step of the way. I also give the cleanliness of the facility five stars. Needless to say, we walked out satisfied customers. My husband and I had a little bit of color for our trip and our daughter's spray tan was perfect for her competition. I would recommend this location 100% and hope to visit again soon.

Katrina G.

I never had a spray tan before so I was so nervous! Stephanie helped calm my nerves! I didn’t come out orange! (Which was my fear) and it was an all over amazing experience! I’m nice and sun kissed 🤩 I will be back! Also location was so clean! Always worried about that! All staff was so sweet! Because I had a million questions 😝 thank you for all your guys help!

Mary R.

I went to this amazing salon before vacation and I was helped by Stephanie who was also amazing & answered all my questions! She was Very informative about the beds, lotions and services offered. I will always go back to that salon after a great experience! Super Clean & Relaxing atmosphere! Thank You Again Stephanie!

Catherine C.

The spray tan bed is always broken. I pay $60/month for my membership, I should be able to spray tan whenever, I’m wasting my money here every month. Plus one of the front desk girls was very rude to me and would not answer my calls when I had a follow up question and called a second time, very unprofessional.