Innovation Learning - Centennial, Colorado

Magdalena R.

My son is a second grader and has been part of the Innovation Learning before/after school program since kindergarten. Innovation Learning before/after school program is part of our family’s positive support system. He loves all the teachers/staff here. Communication is great. Any questions or concerns I have had, have always been quickly addressed. Everyone has been so kind, caring, and friendly. I love seeing how comfortable and happy he is here.
Please continue supporting/helping kids with their homework during after school program. It's so important and greatly appreciated.

Patti from customer service is always friendly, extremely helpful, and understanding. She is fantastic and helped me so many times throughout the school years. I needed help to find a summer camp for my son and it was a last-minute request. She did not hesitate to help me right away...she personally contacted the site coordinator the same day to ensure my son’s enrollment could be approved. I greatly appreciate it! Thank you, Patti!!!

Crystal H.

The customer service at Innovation Learning is exceptional. Every time I have called or emailed with a question or issue, it has been promptly answered and resolved. Every person I have interacted with is incredibly friendly and goes above and beyond any expectations. Love this group!

Mike I.

Truly truly horrible. I find Innovation Learning to be a borderline scam operation. They don't provide any of the "learning" that they claim. I've asked them first hand to ensure our kids get their homework done, but it was never done, and never any feedback offered as to why. The after school care program at St Mary Basha in Chandler AZ is a high-dollar babysitting operation. There is no "learning" going on. I suspect the person that "babysits", or at least last year, is a teenager herself (I haven't had the displeasure of using them yet this school year). For the top dollar we pay (for 3 kids, previously 4), they need to do far better. To make things worse, they require we have a credit card on file so they can charge their Draconian fees. It's sad we can't opt out of such a horrible operation.

Ashley K.

Patti responded quickly and was SO helpful! Navigating the parent portal is a lot, but she made the steps easy and even gave us the best route to take for adding extra days. I’m super appreciative for her help!

Chazlyn H.

Very easy to work with. Attentive, friendly, and knowledgeable. She was able to answer majority of my questions and even though it was one she did not have the answer too, she took time to let me know she is willing to find out more information and will keep me updated. I appreciate the honesty and the willingness to search for answer. Thank you Patti for making this phone call a pleasant one!

Maria N.

The customer service representatives at HQ are always very responsive and super helpful, particularly Patti (5 stars)!

The staff who work at the school with the students, unfortunately have room for improvement (2 stars). It is supposed to be a STEM program but students spend most of the time on their laptops watching or doing what they want. My child often reports that the adults "are mean."

Tarah S.

Patti and the customer service team for Innovation Learning are awesome! They are always incredibly kind, courteous, and fast at getting back to me whenever I need them!! Thank you!!

Marta P.

Do not have high hopes for this program if it is new to your school. They will drop you in an instant without a warning. Then they will send an email that includes wording such as: “ With the school year well underway, we have realized that a before and afterschool program does not represent a need for your community. Therefore, due to a lack of enrollment, our last day of before and after-school programing will occur …(they will insert the date)”. Our school has HUGE need for a before and after school program. IL is just money hungry and wants to make millions in an instant. For what they preach on their website how much they care about children’s development- they do not. They could care less about human beings- they care about money. They knew they were coming to a small school and made all the promises, and now, they are tying to blame it on our small school community and their interpretation of needs for before and after school program. They have zero remorse and zero accountability for their wrongdoing. The customer service is horrendous too. Zero help from them as well on refunds they owe.
The teachers they hire are absolutely amazing, but the corporate office is heartless and does not care about anyone besides themselves. In the end- they do not care about children, schools, families, not faithful and hardworking employees. All that matters to them is money. If it were not true, they would give new schools more than 7 weeks before they drop them because they are not as profitable as they think. True shame on this company.