Dr. Anna Toker Gut Check - Mansfield, Texas

Odingga M.

The nicest person in that office is Sandy. She is the only reason I am not giving this a 1 star rating. Sandy keep being great! Dr Toker on the other hand and the other office lady need some work. Dr Toker specifically, made me feel like she profiled me as someone who was shopping for "narcotics" which she referenced 3 times in my appointment. The moment I said the word pain she cut me off and immediately stated she does not give narcotics. She said that twice. The 3rd time she said the word she referred me to my PCP who "might" be able to write me a script for narcotics. I was NEVER allowed an opportunity to finish my sentence that I started with the word pain. She then proceeds to prescribe me a class of drug that treats a medical condition that I told her I had during my consult. If I had not already had known that they were in the same drug class I would have started taking a medication and being over medicated. Why I was never asked about what medications I was taking still baffles me. I personally felt that because I was a woman of color, with a scarf on my head, and a tattoo on my face that Dr Toker treated me as a stereotype. I knew the moment I walked out of that office I was going somewhere else. Even at the expense of me paying another copay. Thank you Sandy.

Dee A.

This office has provided me with the worst experience as a patient. It has been over a month since my operation with Dr. Toker, and she has not contacted me once with a follow up! Her office staff does not answer or return phone calls! Seems as if she is too busy selling products on her social media platforms to make sure her existing patients have received proper care! I wouldn’t recommend this doctor to anyone. Run fast and far.

Jamie P.

Doctor is great when you’re there. Communication is awful. Insurance denied procedure due to lack of documentation. No attempts made to provide the documents after denial. You can’t call and talk to a person, only messages. Requested callbacks and appointment to discuss procedures, no call back. Would not recommend.

Tyler

RESPONSE TO THE OFFICE: I haven’t gave much detail about my health. You Reviewed my chart online before my appointment yet the office lady NOR the doctor knew anything about me or my health because you both discussed it outside the again, OPEN DOOR right beside where you were standing in the window. You (I’m assuming Kim) didn’t know because you said so and the doctor told you AND she told me when she came in the room that you forgot to get them and she would find out from me herself but neither of you discussed it. So while yes it was listed on my record you weren’t actually aware it was there until I mentioned it in my email or the online message I sent in the portal. So that is a false claim you are making that you were aware of it before I arrived vs what actually happened in that office. I also how like how you didn’t address the other issues in your reply trying to save face. I have nothing against the doctor or staff. Let’s take accountability though for how you are conducting appointments and staff is handling things though. Doors need to be shut, if you need to leave the room then make sure the door is closed when you have a patient bent over the table. Let’s also make sure we discuss the medications seeing as you reviewed them beforehand supposedly (you didn’t), and also let’s not have private conversations about the doctors daughter going off to school or wherever having private PERSONAL conversations when you have a patient sitting in the room. I’d had already been waiting there for 45 minutes by the time I got taken back.

I gave 2 stars because the initial visit was okay. The staff was friendly, Dr Toker herself was friendly to deal with. However there were a few things I wasn’t too comfortable with and I’m upset about from my visit on 9/10/24 at 9:30am.

- I was put in a room with the door left open. I could hear her having personal conversation right there leaving me sitting there.

- Nobody ever got or confirmed my medications I took. I heard I’m assuming Kim state she never got them from me to the doctor. I sent them over AFTER the visit even though I had already provided them when I filled out my info online. They didn’t seem to be aware of them.

- During the exam she needed more gloves and left me bent over, while I was covered with a cover at the waist and the curtain got half pulled. The door was not closed completely so I felt a little uncomfortable with that, being that my pants were around my ankles.

- I was provided an ointment in office that cost me $55 if I paid in cash and $60 using a debit card so I guess I was paying their debit card fee but also found out I could get a prescription which would have saved me $40-$50 instead of me paying for this unlabeled, UNSEALED tube of Nitroglycerin ointment. Which to be honest makes me uncomfortable when I discovered the next day when I went to start using it that it’s not even sealed closed so I refuse to even use it.

- I also deal with BP issues and Nitroglycerin shouldn’t really be being used for patients dealing with BP issues. There are other safer options I could use.

- I’ve tried calling the doctors office twice, sent an email, and sent a message through the portal concerning the medications I take and using this ointment. I received a response back from Kim stating thanks to receiving my medication list (which again I already had on file when I created my online account) but no acknowledgment about my concern of interaction or using an ointment not sealed. I would prefer to return the ointment but being it’s NOT SEALED I know they wouldn’t take it back so I’m just SOL and out of $60.

- I have a follow up in 6 weeks but don’t know that I’ll be back. I’ve attached a picture of what I received from them for ointment.

DrJanette M.

Great bedside manner and very knowledgeable in her expertise. I have met hundreds of doctors in my lifetime and most specialists don’t make the time of day for their patients. Fortunately she is just the opposite. Dr Toker is caring and compassionate with your concerns and takes the time to educate her course of action plan.

E C.

ANNA TOKER is the ABSOLUTE BEST! She is not only an amazingly talented surgeon, but the most caring, straightforward, strong and problem solving Dr I have ever encountered. I have never felt more comfortable and reassured as I did with her. Her personality is so positive and her sense of humor is hilarious and the icing on the cake! She is such a gift to her patients and medical staff. Her staff goes above and beyond to help ALL things from booking appointments, to instructions, to dealing with insurance. 5 STARS all the way for Anna TOKER and her staff!

erica S.

Dr. Toker and her staff are amazing! She is a skilled surgeon who is absolutely excellent! It was easy to get scheduled and have my concerns addressed. I highly recommend her! She and staff will put you at ease!

Yvonnie S. L.

Dr. Toker is pretty awesome! I had surgery by her over ten years ago and coming back for a new issue that’s how much I trust her. She makes you feel really comfortable for what can be a scary and intimate reason for visiting a doctor. I’m coming from across town an hour drive solely because of how much I value her care.