Crane's Mill - West Caldwell, New Jersey

R R.

Cranes Mill has been holding my mother’s money hostage for over 3 years now. They never told us the unit finally sold, and when we found out, they did not pay us in the allotted time. It seems others are having similar issues. We are still waiting on the money 6 months later.

Not only did they do a piss poor job at the pandemic, it’s a revolving door of staff… They don’t seem to care about their residents or employees.

Julie H.

My grandmother has been a resident of this community for years in their independent living sector and had a plan in place for future care at this community if/when needed. We had every reason to believe that she would be taken care of when that time came AND that there would be an open line of communication with her emergency contacts. The time for additional care has come and this community has FAILED to keep an open line of communication with her emergency contacts. I live across the country and have reached out no less than 10 times for updates on my grandmother and only once was my call returned.

Dianne G.

Great place to live but a problem getting your money out after your loved one dies! Not at all honest or ethical! I have called several times over several months, no one ever returns a phone call! I was told it was in the CFOs hands! I found out unit couldn’t be sold because the contractors trashed it!! We were told no one was using it but found this mess when we did our surprise visit!!

Corinne D.

I’m grateful that I made the decision to come to Crane’s Mill. It’s a very friendly and supportive place. The staff are cheerful, the residents are welcoming, the activities are varied and many and the food is good.

Any problems within my unit have been attended to and cured within 24 hours. There are few problems however, usually something like changing a high hat lightbulb, fixing a screen, or hanging a picture.

In addition one feels very safe here. The button I push every morning before 10am assures the front office that I am alive and well. Vaccinations are readily available and blood work preparations can be done in my own apartment.

There are many committees, many activities and much sociability if desired. I recommend my new home highly.

Corinne Driver

Karen E.

I am having difficulties getting my mom’s money back from cranes mill. They are past due on paying my family the 300,000.00 from selling my moms apartment. We were supposed to be receiving a check at the end of sept. It is now Dec. has anyone had this exhausting experience with them?

Martin T.

I cannot speak highly enough on the Transition Coordinator, Jay Crozier. From the moment we began exploring options to move into the community, he has guided us with unparalleled expertise and empathy. His attention to detail ensured a seamless transition for me, addressing every concern and query with patience and clarity. The staff’s professionalism was evident in every interaction, from coordinating moving logistics to introducing us to fellow residents and staff members. They took the time to understand my unique needs and preferences, tailoring their support to make us feel truly at home. Jay’s dedication to ensuring our comfort and satisfaction has been nothing short of extraordinary. They went above and beyond to make our transition as smooth as possible, and we are immensely grateful for their support. Without hesitation, we give them a well-deserved five-star rating and our heartfelt recommendation to anyone considering a move to Crane’s Mill!

Claudia G.

Cranes Mill is fabulous! The property is lovely but more than that, It’s the staff that makes this place wonderful. Everyone I’ve encountered from Germaine Loudon who shepherded me through the moving process, to the maintenance people, to the ladies at the reception desk, the dining staff and most especially to Jay Crozier, who has assisted me with everything from painting my unit, to fixing windows and many other items that need to be attended to. He handles everything with a smile and friendly attitude! I couldn’t ask for more or a better place to live!

Joann L.

My father's stay at "skilled nursing" was a huge disappointment. We were thrilled to be able to get Dad a room in such a well reviewed and beautiful facility. Sadly, his care there was not even worthy of a single-star. They are severely understaffed, and those who are on staff are rude and unprofessional. Luckily, my dad had a private nurse both in the am and in the pm. This is the only reason we stayed for a week. We kept hoping that things would improve. I found the few aides available huddled in the hallway complaining about my dad who is bedridden and dying from cancer. I was also told that no one could change my dad as often as he needed to be, and also insisted that his nurses should not change him on their own. The head nurse even entered my dad's room while he was at therapy to go through his belongings as she was looking for a flask that was 1/4 full of Cognac. I guess calling us first was too much to do. We pulled my dad after this and now he is home - comfortable, calm, sleeping through the night and eating well. The only thing that remains of that miserable experience is the horrible rash that my dad caught due to their poor care. Please do not be fooled by the beauty of the grounds and buildings. This is far from a 5-star rated facilty.