Chandler & Knowles CPAs - Flower Mound, Texas

Brenna A.

Similar experience as Cesar Munoz. My husband and I had a lot happen in 2022 that would affect our taxes so we attempted to work with Chandler & Knowles. We paid $200 only to be given a portal login and a request to fill out a 20 page questionnaire. We wanted to meet in person, but we were told they don't have time to meet with us in person during tax season. We submitted the documentation and then we were hit with another $200 charge before they even did anything. We also planned to use their financial planning services but never ended up with an appointment. Apparently this was our fault for not calling and (very explicitly?) stating that we wanted to schedule an appointment, even though we called several times and stated we wanted to use these services. I guess we were expected to call and say that the entire purpose for the call was to schedule an appointment? We were going to be paying them a lot of money for them to treat us like another number and to ultimately do most of the work ourselves, so we decided to take our business elsewhere. I've received better service at HR Block.

Edit to respond to C&K's response: Interesting that you're too busy to help your customers with questions during tax season, but you had time to write this lengthy response. It became quickly apparent that your firm was "too busy" to clear up our misunderstandings. Not once did anyone communicate to us that we only had to fill out the first 5 pages of the questionnaire. In fact, when we called to ask for help filling out the questionnaire, this is when we were told you were too busy during tax season and to just submit the questionnaire and we'd be notified if we made any mistakes- it was never mentioned that we only needed to fill out the first 5 pages. We never received a single communication from you after the engagement letter.

On that note- we did, in fact, sign the engagement letter. However, we were under the impression that we would be receiving more personalized, 1:1 service based on our initial call. Not given a portal and told you were too busy to help.

Also, do not blame the fact that the calls were with my husband and not me. I was sitting in the room every single time he called and he had it on speakerphone. I heard every single conversation, so there was no "confusion" on my part. Every single time he called, he asked about the financial planning services and somehow we never ended up with an appointment. Plain and simple.

Your firm made excuses every step along the way, and your response to this review is another example. We were paying YOU to HELP us with our taxes, UNDERSTAND our taxes, and HELP us with financial planning-none of this happened. But, great response here demonstrating that you couldn't just apologize for the obvious misses and move on-you had to push the blame off on your customers one final time.

Kris Wise - Realtor

I have been working with Chandler and Knowles more more than 10 years now and they have truly changed our financial standing. They have helped us minimize our tax exposure from our business plus have helped us build our retirement investments with their investment division. I highly recommend them to friends and clients. If you are looking for a highly competent group dedicated to helping you navigate through the financial piece of your life, look no further than Chandler and Knowles CPAs.

bocceking68

I would highly recommend Chandler & Knowles, CPAs for all business needs. As a new business owner, who is also new to Texas, they did an outstanding job working with me and putting my mind at ease by addressing my questions and concerns. Whenever I have additional questions, their response is immediate and thorough. I really appreciate how helpful, patient, and friendly everyone is. My experience has been phenomenal!

Clanton Lynch

Wanted to share that I have trusted my personal and business accounting needs to Chandler and Knowles CPA for over 10yrs. Each year they continue to not only deliver excellent service but have become more of a strategic partner. They have helped me grow my business assets and provided intelligent tax planning advice to allow my money to work smarter for both short and long term tax planning strategies with great teamwork. Look forward to another 10yrs!

John Connors

Chandler & Knowles's team is very impressive. The team is very organized, detail oriented and utilizes technology that makes our communications about tax questions, bookkeeping or tax return preparation a breeze and ensures our data is secure. We are happy to be working with them!

Lois Maye

Chandler & Knowles CPAs have prepared my year-end income taxes for years and I have always appreciated their expertise. If you have questions or concerns, they are there to answer your inquiries and I trust in their capabilities. I would not hesitate to recommend them.

TJ McNeece

What a great experience working with the team at Chandler & Knowles. My prior CPA notified me (with very little notice) that they would not be preparing my tax returns going forward (both my personal and corporate return). I had to scramble to locate another CPA, and I must say that Rochelle stepped in and her firm really took care of me. I wished that I had switched CPA's year ago. Great service !! I highly recommend this firm !!

Sara Foss

There are plenty of CPAs out there but there is not a single one outside of Chandler and Knowles that I would trust for my business. They are on top of every new curveball the IRS throws and they always make sure you are protected with max savings!