Batelle Inc - Sleep School - New York

Keaton J.

We signed up for Batelle Sleep School last year and were told our son is too young for sleep school so we would have to do Batelle Babies first and then sleep school when he was old enough. We were told Batelle Sleep School would always be in our back pocket and thats totally fine and honestly why we paid so much ($1250). Batelle babies went well and he was good at sleeping for a bit, but never through the night like was guaranteed he would, but whatever that’s babies, we didn’t mind. As babies do, he eventually got bad again and none of the Batelle babies stuff worked anymore and we wanted to do the sleep school. Little did we know, they had completely changed their program and no longer offered 24/7 live chat or video monitoring for their sleep school; they now have an AI chat robot that responds to you and tells you to review some lessons for help and a real person will get back to you within 24 hours. So my baby is screaming in bed, a robot is telling me to read some PowerPoint slides, and the next afternoon a person will get back to me and give me some vague response that is not all that helpful and may take 24 hours to get back to me again. Batelle is offering this downgraded service for $199/year. I paid $1250 (with a referral discount) last year and they don’t see what is wrong with this. They refuse to give even a prorated refund and try to claim it’s just as good of a program as what we signed up for last year, but if it’s just as good, why does it cost less than 10% of what we paid? The facts is that we paid for Batelle Sleep School, never got to do it, and were not allowed a refund even though their original sales promotional documents they sent before we signed up were covered in money back guarantees. Their solution was to offer me a “service [they] typically don’t offer, typically valued at $1,000, includes two video calls each week, daily chat support with quick response times (no need to wait 24 hours for assistance), video feedback, and a customized plan tailored to your family's needs” but while that’s all fine and dandy, we’ve already gotten our kid to sleep through other methods we had to figure out on our own and that offer is exactly what we paid for one year prior but paid $1250 for it. Might do it next time there’s a regression or something but honestly Batelle customer service has been soured to me now. They sold a service, completely changed it without telling us, keep all the money and refuse to even admit that it’s inferior to what we paid for.

Diana L. S.

The best $1,250 spent this year -- $1000 was for a month of help from Sam, our sleep consultant, and $250 was for the app. The consulting fee included 30 min slot meetings with Sam twice a week for a month, messages on the app directly with Sam where we gave her updates in the morning, pre-/post-naps, and how bedtime went, and email instructions every night. She would always give very helpful feedback and constructive criticism where needed, and tailored specifically to our situation.

Just like everyone else considering Batelle, my son has always been an awful sleeper his whole entire existence. It only got worst after he turned 1, and it went from 50% sleeping through the night to practically 0% for half a year straight with wakeups sometimes lasting up to 2 hours. So when he turned 1.5, we were desperate and needed to find a solution. We've done some form of sleep training several times, but it just didn't really stick whenever he got sick or went through a regression. I was also not a huge fan of CIO methods. Also tried cosleeping but he would still cry a few times a night by my side.

My son is now a pro-sleeper. He knows the drill at bedtime and knows that wake up time is at 6:30am when the birdies chirp (from the Hatch machine). Before the birdies chirp, he just rolls around in his crib and entertains himself with his stuffies or with his babbling. If he wakes up in the middle of the night, 99% of the time, it just takes a quick mantra for him to go back to sleep.

We even tested Batelle with some traveling/regression. We stuck with what we learned from Sam, and we got back on track relatively quick.

I would highly recommend this program. It does require you to put in the work to read through the materials, stick to the program, and be consistent. The first two weeks were really tough (constant wakeups, a million mantras, a lot of crying but with us sitting right by him), but he started to understand what was expected of him around weeks 3 and 4. The outcome was 100% worth it for us.

(My sister also used Batelle a few years ago and had success. Her daughter was 14 months old when they pulled the trigger.)

Thank you, Sam! From a mom without undereye bags anymore 🙂

Sweety P.

Seriously, don’t go through them. My sister and I spent so much money here. Together we spend $2000. And the program is individualized for kid but they say we have lifetime access to it … so you would think you can use it for your future babies. But nope. You can’t. You’re better off researching the chair method and doing it yourself. Very disappointed.

Ryan K.

My two year old was never sleep trained had always been a co-sleeper. With our second child on the way, we decided to give Batelle Sleep School a try. From the start, we were impressed with the customer service level and support from the entire school. Within the first 2 weeks, our daughter was transitioned to her room/bed. The greatest aspect of this program is the availability and understanding of the staff and support team. We had some personal emergencies come up and Batelle was so generous to send us a care package and check in with us from time to time. The personal touches like this make Batelle Sleep School one of kind and we strongly recommend to all sleep deprived parents out there looking for a solution! Thanks again for all you guys have done. Keep up the great work!

Marissa K.

Best investment! We struggled with sleep with our 3rd and I never thought I would have to seek professional sleep advice as we had it worked out with our two previous kids but every kid is different! After years of trying it on our own it was time to seek help. We were tired of running on zombie mode and the rest of the household was being impacted with sleep too. So after hours of searching online I am so glad I came across Batelle. During school you follow their core blocks to go through until completion. However, during this time you have so much support to help you and your family navigate through this process- which can be challenging too. Be prepared to not only make changes with your child but yourself too- but changes for the better. The program definitely tailors to your needs and can be adjusted too as the dynamics with every family is different.

We even received support after graduating the program too! Our daughter seemed to show sleep regressions and I was able to speak/zoom with a sleep consultant to discuss the issues and receive support!

The overall encouragement and support that you receive from the program during and after is almost therapeutic and so very helpful! I highly recommend Batelle and I’m glad we pursued it!

Lauren B.

Worth every penny. You have to trust the process and really commit - but once you do, it truly works. We tried what felt like everything, including a lot of approaches marketed as 'gentle sleep training' that were just cry it out with a nicer name. The Batelle method truly is unique, gentle, and teaches sleep as a skill rather than a one time learned behavior. We went through both Batelle babies and the sleep school program, and couldn't have been more impressed or grateful for the support and kindness we received throughout both processes. The method absolutely requires more time, patience, and work than alternatives out there, but getting to our ultimate goal of sleeping through the night in a way that I actually felt good about was absolutely worth it. Couldn't recommend more highly.
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We are now 4 months post-sleep school and continue to be amazed. Our daughter sleeps through the night, and transitions to different sleep spaces and environments with ease and comfort. There are of course minor setbacks with regressions and sickness etc. from time to time but she always finds her way back with the routine. Would do it over again in a heartbeat!

Victoria G.

Unfortunately I’ve got to say, absolutely think twice about purchasing this outrageously expensive “personalized sleep program”. After sinking over $1500 into this program (which is hard to stomach), after a year of trying to follow this program, we’ve made no progress and keep getting generic answers from the Batelle team, such as “just keep trying”. And of course they refused us a refund several times because of a return policy they never mentioned on the front end. I’m sure it does work for some folks but we are so disappointed and strongly urge others to beware before joining.

VICTORIA C.

I found Batelle through recommendations of other parents and so happy I did! I never wanted to sleep train but I liked how this was a no cry it out program (although there are tears) and I got to support my baby through these big changes. My 10 month old did not want to sleep in her own bed in her room and was nursing like a newborn. I didnt realize the bad sleep associations I had created and was one tired mama! Within 2 weeks my baby is in her bed in her room all night and is night weaned!! We are both getting more sleep and rested. I like that they give you information to read, can ask questions on the app and have night support when you are not sure what to do or just need the motivation to continue. It was worth every penny I spent and so much more. I am forever grateful to the Batelle team!!