Audi Gilbert - Gilbert, Arizona

Address: 3235 S Gilbert Rd, Gilbert, AZ 85297.
Phone: 08998000.
Website: audigilbert.com.
Specialties: Audi dealer, Auto parts store, Car dealer, Car repair and maintenance service.
Other points of interest: Delivery, In-store shopping, Wheelchair accessible entrance, Wheelchair accessible parking lot, Car rental, Car wash, Oil change, Repair services, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 287 reviews on Google My Business.
Average opinion: 4.2/5.

Location of Audi Gilbert

08998000

Audi Gilbert, located at Address: 3235 S Gilbert Rd, Gilbert, AZ 85297, is a prominent dealership in the area, specializing in all things Audi. With a wide range of services, this dealership is a one-stop-shop for Audi enthusiasts and owners.

As a full-fledged Audi dealer, Audi Gilbert offers an extensive selection of new and pre-owned Audi vehicles. Whether you're in the market for a sleek Audi A4 or a spacious Q7, Audi Gilbert has you covered. Their knowledgeable staff is dedicated to helping you find the perfect Audi to fit your needs and budget.

In addition to being an Audi dealer, Audi Gilbert also functions as an auto parts store. If you're a do-it-yourself type of person or a mechanic, you'll be pleased to know that Audi Gilbert offers a vast array of Audi parts. From oil filters to brake pads, they have everything you need to keep your Audi running smoothly.

Audi Gilbert is not only an Audi dealer and auto parts store, but they also provide top-notch car repair and maintenance services. Their team of certified Audi technicians is equipped to handle any repair or maintenance job, big or small. From routine oil changes to complex engine repairs, Audi Gilbert's service department is the place to go.

The dealership offers several other points of interest, including delivery services, in-store shopping, and wheelchair-accessible entrances and parking lots. They also provide car rental, car wash, and oil change services. With a wide range of repair services, Audi Gilbert is the perfect place to bring your Audi for any necessary work.

Audi Gilbert accepts various payment methods, including credit cards, debit cards, NFC mobile payments, and even credit cards. This makes it convenient for customers to pay for their services or purchases.

According to Google My Business, Audi Gilbert has received a total of 287 reviews, with an impressive average rating of 4.2/5. This speaks volumes about the quality of service and customer satisfaction that Audi Gilbert provides.

Reviews of Audi Gilbert

Matt Jackson

1/5

Untrustworthy Service and Lack of Accountability

I brought my Audi Q3 to Audi Gilbert Service Center for a prepaid 40k oil change 5/15, and it has been leaking oil from the drain plug ever since. Despite bringing the issue to their attention 9/25 at 42k, they have refused to take responsibility for the problem. Instead of owning up to their mistake, they blamed the dealership where I bought the car—even though the car had no oil leaks in the months prior to their service.

This lack of accountability and refusal to deliver reliable service is unacceptable. I expected better from a premium brand's service center. I will not be bringing my vehicle back here, and I recommend others avoid this place if they value honest and trustworthy service.

Now let's grab some popcorn so they can argue with my review and try to claim they don't ever drain oil from the drain plug and that they only extract the oil...

Edit 10/28/24: I'm laughing at this response from the dealership! You guys would be a better fit for a law firm than service center with your amazing testimony. I purchased a drain plug at Audi Chandler for $10.16, and had the oil change performed by a trustworthy indepenent technician. Thanks for showing me how you value me as a customer!

Matt McCord

5/5

Justin Emerson was fantastic with our purchase today. We are super happy with our new Q5 Sportback and the price we received from the team at Audi Gilbert. Highly recommend you ask for Justin if you want great service!

Chris Keiper

5/5

Audi Gilbert is amazing. Cheyene was my original contact, and I purchased my A5 convertible from her almost 2 years ago. I recently had a flat tire from a nail, and it was also time for my yearly maintenance. I came to the dealership with no appointment and Mark Taylor in service and Ken Benson in parts took amazing care of me. I got a loaner car right away--no easy feat with no appointment--and Mark managed to get me a deal on my tires that I can't believe--4 tires for the price of one!!!!! I also got my yearly maintenance done, which really helped me out. I am completely sold on Audi Gilbert (and its sister Subaru dealership), and my sweet, fast little A5. So is my girl Bella Bean, as you can see!

Lucianna Araujo

5/5

I just purchased my first Audi and I was extremely pleased with the experience! The whole team was very transparent and helpful. Justin went above and beyond with the whole sales process and explaining the car features. Much different than any other dealerships I have been in!

Brooke Robinson

5/5

I recently purchased an Audi from Audi Gilbert, and the experience was exceptional, thanks to Orlando and Sales Manager Larry. Orlando was knowledgeable, attentive, and truly made the car-buying process enjoyable. He took the time to understand my needs and guided me to the perfect vehicle without any pressure. Larry stepped in to ensure everything went smoothly, and his professionalism and commitment to customer satisfaction were evident. Their excellent service instilled confidence in my purchase.

However, my experience changed when I reached the finance department with Ahamed. Despite loving the car and the excellent service from Orlando and Larry, I was almost ready to walk away. I had communicated the price range I needed to stay within, but I felt pressured into purchasing additional add-ons beyond my budget. The high-pressure tactics were disappointing and left a sour taste after an otherwise fantastic experience.

Despite the financial hiccup, I highly recommend Orlando, Larry, and Audi Gilbert. If you’re in the market for an Audi, be sure to ask for Orlando, and you’ll be in great hands. Just be cautious when you reach the finance stage, and make sure you stick to your budget.

3erto

5/5

I recently flew from Colorado to Arizona to buy an Audi TTS and the experience was fantastic. Larry, the service manager, was fair and respectful during negotiations, making me feel like I was getting a great deal. Orlando's communication was exceptional throughout the process, even checking in after I got back to Colorado. Buying from a dealership like this just felt more trustworthy and professional compared to a one-off auto dealer. Really happy with my experience and purchase!

Hats off to both of you!

Michel Woods

5/5

Excellent customer service with Mark (Service Advisor) at Audi Gilbert. I’ve had trouble with my Audi that I could not get resolved. Mark not only found the issue but resolved it in a timely manner. During the process I was given a courtesy vehicle which made everything so much easier. He also kept me updated on the progress through texts, video and phone calls. He gave me an accurate timeline for the repairs and the parts being ordered. I picked up my car this morning and it finally drives like it’s supposed to! So happy!!

Michael Dunphy

1/5

Worst service I have had in 30 years of driving.

Long story short, brought the car there for 3 issues, none were resolved and as I found out, none were even addressed.

- First, i wanted the cabin filter replace, that was forgotte.
- Car scent system not working, I could tell on the panels it wasnt checked, tech just said the computer said its full.
- worst though is that the regeneration on the car only works sporadically when the brake is applied and they didnt even test drive the car and told me all is in spec! I have an app where i see the miles on the car and in 1 WEEK of service and "testing" it was not moved a mile.