Arctic Grey, Ltd. - New York, NY

Jason M.

As the Director of Strategy for our organization, it was crucial for us to hire a firm we could trust to execute our vision effectively. We were transitioning from BigCommerce to create a completely new website experience on Shopify. Our goal was to stay within our planned budget and launch the new website well before the holiday season, allowing us time to address any issues that might arise post-launch.

Thanks to our partnership with Arctic Grey, we successfully launched a fantastic website. They have been incredibly responsive to our requests, and every member of the Arctic Grey team has demonstrated a high level of professionalism and a genuine pleasure to work with.

What stands out the most is their genuine feeling of being an extension of our team, passionately committed to our business's success. Having worked with numerous design firms and marketing agencies in the past, I can wholeheartedly endorse Arctic Grey and express my satisfaction with our choice to work with them.

S

As a partner in Angel Acres Food Club, we sought a seamless, integrated online shopping experience for our customers on Shopify Plus, consolidating our offerings spread across four independent websites. Partnering with Arctic Grey has proven to be an outstanding decision. Though we're still early in the process, I’m highly impressed with their structured and organized approach to building what we envision as a best-in-class website.

Having run my own companies and managed large-scale projects, I've seen a range of project management styles. Arctic Grey, and particularly Autumn Nguyen, stand out for their professionalism and precision. Autumn brings expertise and engagement that makes each interaction productive and aligned with our goals. Their excellent project management tools allow for detailed tracking and clear status updates.

I’m confident that with Arctic Grey’s leadership and project management, Angel Acres Food Club will have the robust, user-friendly site we aim for.

Kyle M.

Iceman LLC is a premium ice delivery company specializing in same-day emergency ice delivery, event ice solutions, and snowmaking services. We provide high-quality ice products and authentic ground snow for various needs. As the Division Manager and Product Lead, I oversee operations, logistics, and the development of our e-commerce platform and digital infrastructure. My focus is on optimizing efficiency, enhancing customer satisfaction, and driving growth through strategic innovation.

What were your initial goals when you began working with Arctic Grey?

We wanted to launch our Shopify e-commerce platform and build a scalable system that could support our growth and enhance our customer experience. A big focus was on building an easy-to-use frontend where customers could easily place and track orders, while also integrating a final-mile delivery platform to keep everything running smoothly.

How has partnering with Arctic Grey impacted your business?

Partnering with Arctic Grey has helped us improve efficiency across the board. The system they built for us is streamlined, making it easier to manage orders while providing a better experience for our customers. The integration of our final-mile delivery platform has also been a game-changer, ensuring that orders are processed and fulfilled smoothly. Overall, the new system has allowed us to operate more effectively while keeping the ordering process simple and hassle-free for our customers.

How was project management handled, and was it effective?

Project management with Arctic Grey was excellent, thanks to their clear communication and organized approach. From the start, they set up a dedicated Slack channel for our project and used it as the only means of communication, which made it incredibly easy to find any information without digging through endless email chains.We were especially impressed with our project manager, Truc Peter—she was organized, responsive, and upfront. If she didn’t have an immediate answer to a question, she was always honest about it and would follow up with a clear and accurate response after checking with her team. Having one single point of contact throughout the entire project was also a huge convenience. I know that if we decide to take on additional projects with Arctic Grey, our point of contact will remain the same, which adds a level of consistency that we really value.

What stands out to you the most about working with Arctic Grey?

They took the time to really understand our needs, offered solutions that really made sense for our business, and delivered on what they promised.

Elizabeth M.

As the owners of an online needlepoint canvas and accessories retailer, we were looking for a team to help us redesign our website, improve user experience (UX), enhance site organization, and boost our sales. We turned to Arctic Grey, and the experience was nothing short of outstanding.

Initial Goals: When we began working with Arctic Grey, our primary goal was to overhaul the UX of our website. We wanted a more intuitive user interface, streamlined site organization, and improved search functionality to make it easier for our customers to find and purchase products. Additionally, we aimed to increase conversions and drive more sales through a better-designed online shopping experience.

Impact on Our Business: Partnering with Arctic Grey has had a significant and positive impact on our business. The redesign has made a noticeable difference in how customers interact with our site. The improved search capabilities and more organized layout have led to better navigation, which in turn has increased customer satisfaction and, importantly, our sales. We're now seeing more conversions and repeat business, thanks to the thoughtful improvements they made.

Project Management: The project management process was seamless. We worked closely with a dedicated team and project manager who kept us informed at every stage, ensuring the project stayed on track. Their communication was clear and timely, and they were always open to feedback, which made the entire process smooth and efficient. The team was responsive and ensured that all of our needs were met, making the collaboration feel easy and collaborative.

What Stands Out: What stands out the most about working with Arctic Grey is their professionalism, expertise, and attention to detail. From the very beginning, it was clear that they understood our business and our goals. The team took the time to listen to our needs and delivered a tailored solution that exceeded our expectations. Their ability to deliver practical, user-centered designs while maintaining a high level of creativity was truly impressive.

Overall, our experience with Arctic Grey has been excellent, and we highly recommend their services to anyone looking to improve their website and grow their business.

Margaret W.

We have successfully upgraded the user experience on our website for both mobile and desktop at oliphantdesign.com. Whenever we want to implement a new feature or address an issue, Arctic Grey promptly assists us. Autumn has been an integral part of helping our brand stay up to date with new features and has always managed our projects with great attention to detail.

Dr. O. D.

Arctic Grey did an outstanding job creating an amazing website platform for us on Shopify. Their expertise in developing incredible automation capabilities has been a game-changer for our business. The team’s communication was exceptional from start to finish, ensuring every detail was handled with precision. Working with my assigned account rep, Truc, was incredibly satisfying—Truc was attentive, responsive, and made the entire process seamless. Anthony, the manager, was very professional and a pleasure to work with. What truly sets Arctic Grey apart is their top-notch customer service—it's like no other! They were always available to answer our questions and provide support. If you're looking for a professional, efficient, and reliable team to build your website, Arctic Grey is the way to go!

Rebecca S.

I am a Sr. Marketing Specialist for an electronic testing equipment distributor. We were looking to migrate from a Magento site over to Shopify. We haven't launched the new site yet, so we haven't seen the impact of the partnership at this time. However, we are anticipating that the new site will improve our business drastically. The project management has been wonderful! Autumn's Shopify knowledge and PM skills have set us up for success. Arctic Grey's knowledge and dedication to building the best Shopify site they can has stood out to us.

Luke M.

I had a great time working with Arctic Grey. They were really helpful and came up with innovative solutions. The team felt like a family, creating a friendly and supportive environment. I appreciated how transparent they were in their communication, keeping me involved and valued throughout our partnership. Overall, working with Arctic Grey exceeded my expectations and was a fantastic experience. I have continued to work with Arctic Grey after the scope of our project concluded!