Nathan May
2/5
Simple fix of wiping graphics drivers via windows and clean installing via windows. I wouldn't have minded paying the fix for such a service yet they tried to scam me of $499 to replace 2 hard drives that have no OS or drivers installed into them. When I stated that and asked why, the owner didn't give much of an explanation and then said that he'll reduce that price to $399. His infamous words of "money doesn't mean everything" is his hook. I did my research before picking up computer because I am not computer illiterate and consulted Windows only to get multiple responses from advisers and tech support that what I was offered was a scam. I went to pick up my computer and confronted owner. He stayed true in his stance even when I explained what Microsoft said. He said he would have diagnosed my computer for free if I called him personally. He was willing to return my $50 diagnosing fee. I asked if I unplugged my HDD's the problem should not occur and he said most likely but not guaranteed. I said for him to keep the $50 because I know workers need to get paid. Went home, did said action only to still experience my same problem. Went to Microsoft store the following week and they recommended Micro Center. Micro Center fixed my PC next day and said it was a corrupted conflicting graphics driver and did previously said fix for free, only paying diagnosing fee of $40. Although HB Computers' owner's practice was predatory, he stayed mannered. I understand paying for utilities, venue, workers, and supporting family, but I am disappointed that he would try to make so much out of me over an easy fix. I am sure this owner does great work with businesses that need help that have larger contracts but for personal work, I would look elsewhere. Oh and they lost a screw to my case... There is a lot more to be said regarding their diagnoses section and the screen captures but It is for their reference of them knowing that I am paying attention.
