Provident Credit Union (Redwood Shores Community Branch) - Redwood City, California

Introduction

Provident Credit Union, a prominent financial institution, operates its Redwood Shores Community Branch at 210 Redwood Shores Parkway, Redwood City, CA 94065. As a member-owned cooperative, Provident offers personalized service, competitive rates, and a strong commitment to its members' financial well-being. This branch is a hub for the community, providing a wide range of financial services to cater to diverse needs.

Main Services

• Checking Accounts: Provident offers various checking accounts to suit different financial needs, including free checking, interest-bearing checking, and youth checking accounts.
• Savings Accounts: Members can choose from regular savings, Christmas Club, and youth savings accounts to save for short-term or long-term goals.
• Term Share Certificates: Provident provides competitive rates on share certificates with terms ranging from three months to five years.
• Investing and Retirement: The credit union offers a range of investment and retirement solutions, including IRAs, mutual funds, and annuities, to help members plan for their future.
• Online Banking: Provident's online banking platform allows members to manage their accounts, transfer funds, pay bills, and more, conveniently from their computers or mobile devices.
• Transfers: Members can make person-to-person transfers, pay bills, and transfer funds between accounts with ease.
• Insurance: Provident offers a variety of insurance products, including auto, home, and health insurance, to protect members' assets and well-being.
• Health Savings: The credit union provides health savings accounts (HSAs) to help members save for qualified medical expenses.
• Mortgages: Provident offers mortgage solutions, including purchase loans, refinancing, and home equity loans, to assist members with their home financing needs.
• Auto Loans: The credit union provides auto loans for new and used vehicles, with competitive rates and flexible terms.
• Equity Loans and HELOC: Provident offers equity loans and home equity lines of credit (HELOCs) to help members access the equity in their homes.

Location and Access

The Redwood Shores Community Branch is situated in the heart of Redwood Shores, a bustling neighborhood known for its scenic waterfront and thriving business community. The branch is easily accessible from major thoroughfares such as Highway 101 and Redwood Shores Parkway. Nearby neighborhoods include Redwood City, San Carlos, and Belmont.

Public transportation options are available nearby, with the Redwood Shores Transit Center located about a mile away, offering numerous bus routes served by SamTrans and AC Transit. For those driving, the branch provides ample parking, including dedicated spaces for members with disabilities.

Featured Characteristics

• Wheelchair Accessible Entrance: Provident ensures accessibility for all members by providing a wheelchair-accessible entrance to the branch.
• Wheelchair Accessible Parking Lot: The branch offers dedicated parking spaces for members with disabilities, ensuring convenient access to the facility.
• Cash Advance: Members can access cash advances at the branch, providing quick and convenient access to funds when needed.
• ATM: A 24/7 Provident Credit Union ATM is available outside the branch, allowing members to access their accounts and withdraw cash at their convenience.
• Community-Focused: As a not-for-profit, member-owned cooperative, Provident prioritizes community involvement and offers financial education resources to help members make informed decisions about their money.

Practical Information

• Address: 210 Redwood Shores Parkway, Redwood City, CA 94065
• Phone: 650-591-7845
• Website: providentcu.org
• Hours:
  • Lobby: Monday-Thursday, 9:00 AM - 5:00 PM; Friday, 9:00 AM - 6:00 PM
  • Drive-Up: Monday-Thursday, 8:30 AM - 5:00 PM; Friday, 8:30 AM - 6:00 PM
  • ATM: 24/7
• Services: Sign on, locations, appointment, search, checking accounts, savings accounts, term share certificates, investing and retirement, online banking, transfers, insurance, health savings, mortgages, auto loans, equity loans, and HELOC

Positive Aspects from Reviews

Customer reviews highlight several positive aspects of Provident Credit Union's Redwood Shores Community Branch:

• Personalized Service: Many members appreciate the friendly and helpful staff, who provide personalized service tailored to their individual financial needs.
• Competitive Rates: Several members mention the competitive rates offered on loans and deposit accounts, helping them maximize their savings and minimize borrowing costs.
• Community Involvement: Some members praise the credit union's community involvement and commitment to supporting local initiatives and organizations.
• Convenient Location: The branch's convenient location and easy access to public transportation are appreciated by members who rely on these services.
• Accessible Facilities: Members with disabilities commend the branch's wheelchair-accessible entrance and dedicated parking spaces, ensuring convenient access for all.

While the average rating for the branch is 3.4/5, the positive aspects mentioned in reviews demonstrate Provident Credit Union's commitment to providing excellent service and supporting the local community.

👍 Reviews of Provident Credit Union (Redwood Shores Community Branch)

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.

Wissam H.

5/5

I went in to cash a check that exceeded there limit and was told I couldn’t do it by BOA and it would take 7 business day. Tao and his team were able to get it done and confirmed in two days! Outstanding turn around. Thank you Provident!

abdulwali Y.

1/5

Wow ,with a credit score of 744 and income of 160000$ you can’t get a small amount loan ,if they don’t want to give loan why they run people credit ,I don’t know what else they want ,maybe they want joe bidden or Donald trump to co sign for you . do not give any kind of loan application they won’t approve it ,

shiva B.

5/5

I had been member with Provident since 2018. I had issue with my loan added with extra insurance but when I was helped by Shrawan Ghimire, I am glad he explained me what’s going on and how could I be helped. Thank you Shrawan

Michael H.

1/5

Broken ATM, says 24 hour ATM access. FAIL. Poor service, please try harder.

T C.

5/5

Met with Andrew at the redwood shores branch for a recurring payment issue that I needed to cancel. He was very professional and answered the questions I had with diligence.
Woke up the next morning, checked my email and saw Andrews email to me stating that he had already reversed two payments which prevented me from having to make a phone call or another branch visit.
Peace of mind was a great way to start the day and it was all thanks to Andrew and his commitment to service .
This is what banking should be and this is why I stay at Provident. Thank you Andrew 🤙.

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.