Deidra H.
1/5
I would put -5 stars if that was an option. This man started work on my Sharp smart TV August 23rd or so. He was to fix two things wrong with the TV under a service contract with Asurion for DirecTV. I knew something was wrong when Ray came back with excuses when he called to tell me he had fixed the two issues: the main board causing the TV not to come on and then an LED light strip needed replacing, and he had already had the TV over the amount of business days (up to 15 business days) Asurion guarantees for servicing time. Ray was not ready to bring the TV back because he had to go out of town or something. Sounded personal. Something was wrong and hence a long, long process between him, Asurion, and me got under way. Ray brought my TV back with screen problems, big problems. Oh, and the frame wasn't closed by Ray, with big gaps all around. Over two months Ray has blamed ongoing problems with the TV that didn't arise until after he brought it back the first time. He blamed the problem on DirecTV, said he couldn't see the problem, blamed the DirecTV receiver again, and wasted a whole lot of my time.
As soon as the DirecTV service tech came in and looked at the problem, he said it is not the receiver, and it was definitely something inside the TV. After submitting notes to multiple departments at DirecTV they pushed the notes over to Asurion. When I was set up with a new TV service tech to repair the TV, they came out a week later. Apparently, after telling him a brief version of the story and how someone else had already supposedly fixed it, he assessed Ray had probably pinched a tiny cable inside the TV when he was installing a new LED strip or when he was haphazardly throwing the frame back together. The new TV service tech said that putting a frame back together wasn't hard at all.
So there was something wrong with the TV after all upon the first two things being "fixed" and Ray caused its current problem. It wasn't just me seeing thangs! Beware of this person and their shady ways of throwing the problem back on the customer when they were the last one to touch the internal parts of the TV.
Ray has a dismissive attitude, a surliness which ices over his words in a tone of "I don't care and hurry up and get off my phone, I have better things to do". This after he screws up your TV. He is unprofessional in telling his personal problems to the customer as to why he can't bring the TV back when it's ready, later when he can squeeze in taking care of business with you. ( I don't care and I'm offended you think I do.)
Oh yea, he also told me when he was supposed to bring it back the first time, he had been watching a football game on it, a movie, and he had reset my Roku on the TV (don't know if this had to do with repairing the main board, or not), added new inputs that I don't even have, so that was for his personal use, and when he brought the TV back then, it was still signed into his Roku account. I had to spend nearly an hour resetting my TV to get into mine.
I don't appreciate Ray wasting months of my time. According to Asurion, all he had to do was tell them the TV was unfixable months ago after he brought it back the first time and all this mess could have ended then and I could have gotten a new TV.
