Redwood Credit Union - Mill Valley, California

Animal C.

My friend and I went in to open a bank account and the teller there who was supposed to be bamed Sandy, asked her to deposit into her savings to cover a loan she had there so she could open a savings account.

Unfortunately that teller NEVER even made the payment for her and her whole account got ambushed and locked down which made her stuck in a big way.

They never even follow the trail to what had exactly happened and instead proceeded to blame her and gaslight her as if somehow admitting to error is somehow a crime.

Then they tried threatening her with dismissal of her accounts because they didn't want to admit the shame to just not performing the simple task of paying the bill that was late when they opened her bank account.

What a DISGRACE.

I've always had great views of RCU until now.

What an unprofessional, act of devaluation.

Rich F.

I have had the pleasure of working with Ashely Cady at RCU many times, and the experience was outstanding from start to finish. Ashely demonstrated an exceptional level of professionalism, knowledge, and customer service that far exceeded my expectations.

She has set up several accounts, personal and business and recently just set up accounts from my daughter.

From the moment I walked into the branch, Ashely greeted me with a warm and welcoming smile. She listened attentively to my concerns and took the time to thoroughly understand my financial needs and goals. It was evident that RcU has a deep understanding of banking products and services, as she provided clear and detailed explanations that helped me make informed decisions.

What truly stood out was Ashely’s commitment to going above and beyond. She not only addressed all my questions with patience and clarity but also proactively suggested solutions that were tailored to my unique situation. Ashely’s recommendations have made a significant positive impact on my financial planning and management.

Throughout the process, Ashely maintained excellent communication, ensuring I was kept informed at every stage. She handled all paperwork and procedures efficiently, making the entire experience seamless and stress-free.

In addition to her expertise, Ashley was friendly and approachable demeanor made me feel valued as a customer. It’s rare to find someone who combines professionalism with such a personable touch, and [Name] excels in both areas.

I highly recommend Ashely Cady to anyone seeking top-notch banking assistance. She is a true asset to RCU and has certainly earned my trust and loyalty. Thank you, [Name], for your exceptional service and dedication!
Rich

KKD C.

Outstanding! We are so impressed.
Yes, the MV Credit Union is tucked away - in the Whole Foods Shopping Center... and is a real gem.
Consumer Reports gave RCC high scores - so, I started with them. Never looked back.
I am a fan. Today, Kaylene assisted me with a project - she was a delight to deal with - answered all my questions - assisted me with Debit Card. Best Credit Union! I feel safe and very well served by Redwood Credit Union.

Daniel S.

I've been with Redwood Credit Union for 20 years. Even with 15 banks in Mill Valley, I would drive to San Rafael because redwood Credit Union was that good. When they opened their branch in Mill Valley, I was thrilled. And I could not be happier with the service, hours, and help they provide. In the 40+ years I have lived in California, I tried at least a dozen banks--big ones, small ones, highly recommended ones. Redwood Credit Union has them all beat...and it isn't even close.

Keri S.

I am always greeted with a smile, gracious courteous staff gets to you quickly when needed. They have offered to show my son the ins and outs of banking when I asked if they offered anything like that. Very kind.
Bonus, they are so clean about the COVID-19 sanitization protocol. Two thumbs up!

Bay S.

I am so glad RCU opened a branch in Mill Valley. It makes banking much easier for me. Every time I go into this branch the banking staff are cureous and helpful. My questions are answered and responded to with promptness and precision. Thank you RCU Milly Valley staff!

Clare M.

Their staff actually remember you. That makes this bank stand out head and shoulders above the rest. They actually care

La L.

Always fast and clean indoor ATMs.