Poudre Valley REA - Fort Collins, Colorado

Tom T.

My experiences with PVREA have always been positive, but I'm writing a review specifically to praise Tim and his tree removal crew. They were communicative, efficient, and did a fantastic job while minimizing impact to my property. Thanks for the hard work, fellas.

Nick S.

I am absolutely disgusted by this company. Turned the power off in my home the night of a big freeze in an unoccupied house. Resulting in significant damage to the water pipes.
What kind of company are they to do something like that. I called customer service who said too bad and they are within your rights because the account wasn't setup properly. Terribly unacceptable. They knew going into that freeze that turning power off would result in consequence. Just thankful there wasn’t loss of life due to their lack of consideration.
In a circumstance like this knowing that the freeze is literally among us. Why someone wouldn't reach out is beyond me.

Patrick S.

Best energy service provider with very reasonable energy pricing relative to today’s “norm”.

My only gripe, which is enough of a gripe to be responsible for me docking them two whole stars on this review, is that their automated system is ABSOLUTELY garbage and faulty, and wildly unreliable, and it takes probably three or four times more time than it should to accomplish an automated over-the-phone payment if you should ever have to. It was incredibly infuriating and has happened more than just a few times.

I understand I could/should get on an auto-pay or online (whatever) for my energy payments, but it hasn’t worked out that way so far. But that automated phone payment nonsense should be remedied; I mean, I’ve had better experiences with the DMV than I’ve had paying my electric bill over the phone with PVREA.

Sorry about the long gripe, because other than their awful auto phone payment system we have no complaints with them and would still prefer getting their energy than from any of their counterparts/competition.

Carrie H.

PV REA has been wonderful in the service they have provided us. From great customer service when I have a question or when I have to call in to pay a bill, to providing assistance and updates during outages. Five Star service and great service representatives!

Nicholas M. (.

Thank you guys for working so hard to restore power last night. It was a 4-hour outage during high 80’s and low 90’s temperatures. Having the power come back on was a sense of relief before bed. Thank you and the PVREA team for working until it was fixed. AC and electricity in the home never felt or looked so good. Thank you!

Doug N.

Wait on hold 10 minutes to be told I was transferred to the “overflow” calls and they could not answer my question so I need to call back in ten minutes and repeat the process. Of course after calling back yet again, went to overflow who could not help. So I asked if they could return my call and the answer was no. Really, a monopoly that knows you have no choice for your electric so you’re not treated like a Customer who would obviously just take their business elsewhere with this kind of service. . Because you can’t! Poudre Valley you’re an embarrassment to customer service and fully taking advantage that your customers have no choice.

Woodsy

Love our local energy co-op. Caring staff and always appreciate their effort and concern as a local provider.

Helen S.

Patrick what kind of 💔 are you smoking? I can't even get an answer about when or if I will get my profit shareing check. The first thing need to do is rid of those stinking wind towers.i know for a fact how much they pay for them. 1/25 Still waiting for reason I didn't get my profit sharing check