TeamSnap - Boulder, Colorado

L K.

I wish this platform didn't exist. They make it nearly impossible to delete your account, which tells you how poorly it is set up and makes you wonder how well they protect your personal information. I would rather chew off my arm than use this platform.

Karl B.

TeamSnap is a great site for tracking and communicating almost all aspects of a high school team. Schedule, roster, basic stats, daily updates and works well in mobile capacity as well. I'd recommend for use with high school, club, middle school, etc. My favorite feature is realtime game updates to keep family members and team supporters in the loop. I also like that you're able to track assignments for families and availability of players. Mobile updates to schedules are instantaneously communicated.

Impact S. A.

I just saw that TeamSnap's landing page says 98% satisfaction rating, so I had to write a review. I will 100% tell you there is absolutely no way this is accurate and they know it too. So, when you pay for software called TeamSnap for Business, you expect to be able to run your business with it...call me crazy. Let's start with how the accounts are set up...they have improved this a little where you can now search for a player and access most everything in one spot; however, you can't search by an email or parent name, only the player's name. In the search bar, there are drop downs for every registration the player has ever done. We have one for early contracts, one for acceptance deposits and one for rostering and you have to go through each one to see which actually has the information you want. Not efficient at all. Next, the financials. If you do any adjustments/discounts on your invoices, and use the financial export for your organization, the Excel sheet will show the total due with the amount you've adjusted off, so your AR looks much larger than it should be. Terrible! It includes money you are never going to bring in in your receivables. Whoever threw this module together, knows nothing about basic bookkeeping. It took a bit of analysis to figure out why TeamSnap had $60,000 more in revenues than I was expecting. My biggest invoice issues and major inefficiently, the invoices themselves can't be edited once they are created. My customer calls and says, my installment is due the 28th, but I won't get paid until the 1st...can I move the date. Of course, I say yes, but now I have to adjust the invoice balance to zero (which will still show in my receivables unless I cancel it too) and create an entirely new invoice. THEN... the customer has to add their credit card again, but if they can't schedule the payment in advance, they have to wait until the due date because it always deducts on the day they enter their payment information. Guess how many people forget to enter their card again? Not sure about all of you, but with a club of over 200 players, payment date adjustments are not uncommon. This is time consuming for my customer and me. So, lets talk about my most recent issue...Customer's January payment failed, but their February payment has gone through on the same card. TeamSnap, only tries to process a payment on the due date. My other systems would try for 3 days before giving up. Once the payment doesn't process, it will never try again unless the payment method is updated, even if it is the same payment method. My customers have told me they just assumed the money would come out once the funds were there...logical, right. Nope...not with TeamSnap. And I just found out from support that the failed installment won't be added on at the end, so if you are expecting to get your money by using their automatic installments, you won't unless you create another invoice for that person and adjust off the unpaid balance from the first invoice. I will tell you we wrote off thousands last year because of this and it is still no better.
TeamSnap has wasted so much time in things like sponsorships (which have been useless for my club) and pilfering training videos from other to make it look like they are the sports gurus. After watching a few of their webinars that were supposed to outline new features which were really 30 minutes of sales tactics to obtain new customers, I stopped watching. What they tell you on those webinars is their dreamland. The reality of their software is tremendously different. It does not work! They are neglecting to prioritize changes and improvements for their core platform that really matter to a club trying to run a business. I can't say I've found a solution that covers all of the bases, but I will say that TeamSnap is not all that they crack it up to be and there are better solutions available. TeamSnap is getting worse and worse so do your homework before you spend the time and effort setting up club management software.

Ali S.

If I could rate this 0 stars I would. Why anyone would use Team Snap is a mystery to me. Full screen intrusive ads, terrible UI, no customer service to speak of.

Seriously, avoid using this app if you can. My kids' Little League uses this and EVERY team from tee-ball up uses a different app that allows you to score games too. I hate Team Snap on so many levels.

Mike C.

Have not used it since 2017. It’s Now 2025. They will not stop taking money from my card. I cannot find the morbid to cancel despite doing what one of their sites say.

Kevin C.

Extremely disappointed with the Customer Service (or lack of) with this company. Unresponsive with no solutions to problems. Can only communicate through email or chat, and can take days to get responses.

Shane

This used to be the greatest team sports app, used to pay the fees and there were a couple small ad’s. Now pay or free, the ads hijack the entire app, generally having you close the app and reopen it. Thankfully a new app has come in to take its place in our association.

Mark K.

Terrible Service. We are locked out of our account while we wait up to 3 days for customer service to respond due to a past due invoice that does not show up on our account anywhere for us to pay to unlock the account. Absolutely terrible way to treat paying customers.