Church Community Builder - Colorado Springs, Colorado

Church Community Builder, located at Address: 10807 New Allegiance Dr Ste 300, Colorado Springs, CO 80921, is a renowned software company specializing in providing innovative solutions for churches and faith-based organizations. With a phone number of 192662888, this company has made it convenient for potential clients to reach out and inquire about their services. Their official website, pushpay.com, offers comprehensive information about their products and services.

Church Community Builder offers a range of features that cater to the unique needs of churches, such as event management, volunteer coordination, contribution tracking, and communication tools. Their user-friendly interface and robust functionality make it easier for church administrators to manage their congregation's needs efficiently. Additionally, the company prioritizes the accessibility of their services by providing a wheelchair accessible entrance and parking lot, ensuring that all individuals can access their resources without barriers.

The company has received 26 reviews on Google My Business, with an average opinion rating of 3.4/5. This feedback highlights the mixed experiences clients have had with Church Community Builder, indicating that there is room for improvement in certain areas. However, these reviews also showcase the potential for this software to positively impact church communities when utilized effectively.

👍 Reviews of Church Community Builder

Jon N.

1/5

I would highly encourage church staff to look elsewhere. We went through the tedious process of moving over to CCB, only for it to get progressively worse with multiple development promises going unfulfilled, AND through the frustrating process of moving away from them. There was a hidden contract fee to even stop your subscription. Again, I would highly advise you look elsewhere.

Tiffanie L.

1/5

If I could give 0 stars I would. We have had church community builder for almost 2 years. Part of that was the set up time, then we launched... We hated it. It was challenging to use and didn't work for our church. I tried to reach out and figure out what we could do to fix it. They never respond! I have been trying to cancel my services for over a year. As soon as someone does respond they find out whats going on and they stop responding. We have never used the softwear at our church, other than the giving, and we don't want to. I have never had worse customer service in my life. If you are thinking about using this company, don't. Use Breeze or Subsplash or literally anyone else.

Karen B.

3/5

Knowledge Center is enormous, difficult to navigate and only answers the most basic of questions. Good luck getting in touch with support. If you don't pay for premium on-demand support your only option is to submit a ticket. I don't usually have 2 or 3 days or weeks to wait on an answer to my question. Software works well overall. Many features are NOT intuitive. The complexity of the database and interdependent features are not considered in "how to" videos. So trying to learn how to use key features apart from coaching that comes at an additional cost proves challenging. I get so aggravated every time I need an answer about how to do something or why something went wrong.

Laura R.

1/5

I have to agree with the other reviewers that the customer support is basically non-existant. It was bad before, but has gone downhill even more since CCB was purchased by PushPay. I submitted a question via support ticket on April 6 and received a response on July 13. Three months to receive an answer to a tech support question That's not just unacceptable, it doesn't even make sense. And they encourage you to use their online support articles, but the articles only provide the most basic information and never give us answers we need.

Cassie S.

1/5

I would unfortunately, highly recommend not using this company. While I know their beliefs are true, their customer service needs a lot of work. We were unable to email members (and still can't a month later), emailed and called for assistance. Have gotten no response, nothing. Just a continued email saying "your ticket has been submitted". I don't like writing reviews like this, but I am hoping this is just one more step to Church Community Builder working on fixing this issue.

Stacey C.

5/5

The customer support is amazing! I live right outside Houston and needed some immediate assistance with a problem after Hurricane Harvey. Not only did they make this a top priority, but were consistently working to get this resolved. My work day was over and they were still working to fix our church's issue. It is rare to encounter this level of consideration and caring in this day and age from a support line. Thank you Chiceaux Lynch , your team, and all who helped. I am truly overwhelmed.

Aaron S.

1/5

Honestly disappointed in this program. They took forever to train us on how the systems worked, and by the time they got to the important things we needed to know it was too late to back out of the contract. Now they are unwilling to work with us and help us find an exit plan. Not easy to use for kids check in (Super slow) or Groups....More work than needed and too confusing for non-tech savy people.

Randy H.

1/5

My account stopped working and all of my communications diverted to my wife's account. CCB will not take my call nor assist me over the phone and my local church seems unable to assist as well. It really appears that CCB only wants to talk to the folks that write the checks instead of their user base.